Pricing

We provide emergency support at the request of the client. Emergency support is billed at a 2X hourly rate with a minimum of one hour.

That's decided by us, JadePuma. Our preference is to do fixed price as it provides less risk for the client (and means we don't have to do the admin of tracking time). But if the project isn't well-defined, then we'll go with hourly billing.

We take just about everything (except crypto). We invoice using Quickbooks, which allows you to pay by credit card or ACH. We also accept cash, checks, PayPal, Zelle and Venmo. Details for all options are provided on invoices.

We prefer the payment methods that do not incur fees. Running a small business is hard enough without paying all of those fees. So we prefer ACH or checks.

We send out invoices at the beginning of each month for all hourly worked performed in the previous month.
As we are already billing up to 30 days in arrears, we ask that invoices be paid upon receipt.

$140 per hour with lower rates for those on monthly retainers

We track time in FreshDesk, our ticketing software that is designed for tracking time.

We count our time in 15 minutes increments. We use a process that we call 'quarters rotated by five'.
That is any work that takes between 5 and 20 minutes is billed for a quarter hour. Any work that takes between 20 and 35 minutes is billed for a half hour. Any work that takes between 35 and 50 minutes is billed for three quarters of an hour. And any work that takes between 50 and 65 minutes is billed for an hour.

For existing clients, there is no minimum project size.

For new clients, we may require that the first project be over 5 hours in scope.